Shipping policy
Last updated: 28 September 2026
This Shipping Policy applies to orders placed on idirskincare.com, operated by JUST FOR HIM FZ LLE, trading as IDIR Skincare. The delivery options available for your address, and their final cost, are always shown at checkout before you pay.
1. Where we deliver
We deliver to the United Arab Emirates, Bahrain, Kuwait, Oman, Qatar and Saudi Arabia.
2. Delivery within the UAE
| Delivery option | Where | Delivery time | Cost |
|---|---|---|---|
| Same-day delivery | Dubai only | Same day for orders placed before 5pm. Orders placed after 5pm are delivered the next day. | AED 30 |
| Standard delivery | All emirates | 2–3 business days | AED 15 on orders below AED 200 Free on orders of AED 200 or more |
Same-day delivery is charged at AED 30 on every order, including orders of AED 200 or more. It is not available on public holidays or when the courier cannot reach your area on the same day. In that case we will contact you, and the order will be delivered on the next available day.
3. Delivery to other GCC countries
| Country | Standard delivery | Free delivery |
|---|---|---|
| Bahrain | AED 30 | Orders of AED 300 or more |
| Kuwait | AED 30 | Orders of AED 300 or more |
| Oman | AED 44 | Orders of AED 300 or more |
| Qatar | AED 30 | Orders of AED 300 or more |
| Saudi Arabia | AED 38 | Orders of AED 300 or more |
Any delivery estimate available for your address is shown at checkout.
4. Customs duties and taxes
Orders delivered outside the UAE may be subject to customs duties, import taxes or clearance charges set by the destination country. Unless checkout states that these charges are included, they are paid by the recipient.
5. Order processing and tracking
- Business days exclude weekends and UAE public holidays.
- Once your order has shipped, we send you tracking details by email or SMS where available.
- Delivery can take longer during public holidays, promotional periods, customs clearance, or events beyond our control. We will keep you informed if your order is delayed.
6. Receiving your order
- Please check your delivery address and phone number carefully at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.
- Our courier may call you before delivery. If nobody is available to receive the order, you can arrange another delivery date with the courier.
- On delivery, you can inspect the parcel. If the parcel is visibly damaged, you can refuse the whole order at the door. Partial refusal of an order is not possible. Please then contact us and we will arrange a replacement at no extra cost.
- If an order is returned to us after repeated failed delivery attempts, we will contact you to arrange redelivery. Additional delivery charges may apply.
7. Damaged, missing or incorrect items
If your order arrives damaged, or an item is missing or incorrect, contact us within 7 calendar days of delivery at info@idirskincare.com. Include your order number and photos of the parcel and products. We will replace the item at no extra cost, as set out in our Refund, Exchange & Replacement Policy.
8. Sending an item back for exchange
Unopened, sealed products can be exchanged within 7 calendar days of delivery. Please contact us before sending anything back. The cost of returning the item and of delivering the new product is the customer's responsibility. Full conditions are in our Refund, Exchange & Replacement Policy.
9. Contact us
For any delivery question, email info@idirskincare.com or call +971 58 593 0227.