Refund policy

Last updated: 28 September 2026

This Refund, Exchange & Replacement Policy applies to orders placed on idirskincare.com, operated by JUST FOR HIM FZ LLE, trading as IDIR Skincare.

1. At a glance

• Exchanges: unopened products with their seal intact can be exchanged within 7 calendar days of receiving your order.
• Replacements: within 7 calendar days of receiving your order, if an item is defective, damaged or not as described.
• Refunds: within 3 calendar days of purchase, if your order is cancelled before it ships or we cannot ship to your country.
• Opened products: for hygiene and safety reasons, opened or used products cannot be returned or exchanged, except under the replacement conditions below.

2. Exchanges

If you would like a different product, you can exchange an item within 7 calendar days of receiving your order, provided that:

• the product is unopened, unused and its seal is intact;
• it is in its original packaging, in the condition you received it; and
• it was bought on idirskincare.com (proof of purchase required).

You can exchange the item for another product of the same or higher value; if the new product costs more, you pay the difference. Exchanges are not refunded in cash or to your payment method.

The cost of sending the item back to us and of delivering the new product is the customer's responsibility. When we receive the item, we check that it meets the conditions above before sending your new product. If it does not, we will return it to you and the exchange will not go ahead.

Opened or used products, and products whose seal has been broken, cannot be exchanged.

3. Replacements

If you receive your order and are not satisfied for one of the reasons below, we will replace the item with the same product or with another product of the same value, provided you contact us within 7 calendar days of receiving your order.

An item qualifies for a replacement if:

• the product is defective, including if it arrived damaged; or
• the product is not as described on our website.

To confirm that an item qualifies, we will ask for proof such as photos or a video, and we may ask to inspect the item. If the item does not meet these criteria, we may decline the replacement. Once 7 days have passed since you received your order, we are unfortunately unable to offer a replacement.

4. Refunds

You can request a refund within 3 calendar days of your purchase date if:

• you cancel your order before it has been shipped; or
• we are unable to ship your order to the selected country for any reason.

Approved refunds are made to the original payment method. For cash on delivery orders, we transfer the refund to your bank account. The time it takes for the amount to appear on your statement depends on your bank or card provider.

5. How to request an exchange, replacement or refund

1. Email us at info@idirskincare.com with your order number.
2. Tell us which item is affected and why, and attach photos or a video where relevant.
3. Please do not send anything back before we reply. We will confirm whether your request qualifies and explain the next steps.

We may ask for your order confirmation or another proof of purchase.

6. Customs duties and taxes

For orders shipped outside the United Arab Emirates, customs duties, import taxes or clearance charges imposed by the destination country are the recipient's responsibility, as set out in our Shipping Policy.

7. Sensitive skin

Our products are made with natural ingredients, and natural ingredients can still cause a reaction in some people. Please read the ingredient list before use and test the product on a small area of skin first.

8. Contact us

For any question about this policy, email info@idirskincare.com or call +971 58 593 0227.