How can we help?

We accept major debit and credit cards, PayPal, Google Pay, Tabby and Cash on Delivery where available. The payment methods available for your order will appear at checkout.

Yes. Select Tabby at checkout to split eligible purchases into interest-free payments, subject to Tabby’s approval and terms.

Contact us at info@idirskincare.com as soon as possible. We can only change or cancel an order before it has been prepared or dispatched. Under our current policy, cancellation refund requests must be made within three calendar days of purchase.

Enter your code in the discount field at checkout and select Apply. Only one discount code may be used per order unless otherwise stated.

Yes. A confirmation email is sent after your order is placed. If it does not appear in your inbox, check your spam folder and confirm that the email address entered at checkout is correct.

We currently deliver to the United Arab Emirates, Bahrain, Kuwait, Oman, Qatar and Saudi Arabia.

UAE orders are normally delivered within two to three business days after dispatch. In Dubai, same-day delivery is available for orders placed before 5pm. Delivery estimates may vary during public holidays, promotional periods or for remote locations.

Standard UAE delivery is AED 15, and free on orders of AED 199 or more. Same-day delivery within Dubai is AED 30 on all orders.

Once your order is dispatched, you will receive tracking details by email or SMS. If you have not received an update, contact us with your order number.

Available delivery options and charges are shown at checkout, and delivery is free on orders of AED 300 or more. International orders may be subject to customs duties, taxes or import fees set by the destination country; these charges are the customer’s responsibility.

Unopened products in their original sealed packaging can be exchanged within seven calendar days of delivery for another product of the same or higher value, paying any difference. For hygiene and safety reasons, opened or used products cannot be exchanged. The cost of sending the item back and delivering the new product is the customer’s responsibility. If a product arrives damaged, defective or not as described, we will replace it at no extra cost. Contact us first to arrange your exchange.

Email info@idirskincare.com within seven calendar days of delivery with your order number and clear photographs or video of the product and parcel. Please keep the original packaging while we review your request. If the parcel is visibly damaged on delivery, you can also refuse the whole order at the door. Damaged items are replaced at no extra cost.

Contact us as soon as possible with your order number and a photograph of the items received. Our team will review the order and arrange the appropriate resolution.

Refunds are available within three calendar days of purchase if you cancel before your order ships, or if we cannot deliver to your country. Approved refunds are returned to the original payment method; for cash on delivery orders, we transfer the refund to your bank account. Processing time depends on your bank or payment provider. Please refer to our Refund, Exchange & Replacement Policy for full terms.

All IDIR products are made in Morocco.

IDIR does not test its finished products on animals.

Ingredients and directions are listed on each product page and package. Store products closed, away from direct heat and sunlight, and follow the period-after-opening symbol on the packaging.

It is a traditional bathing ritual centred on deep cleansing, exfoliation and nourishment. The warmth and steam prepare the skin before Moroccan Black Soap and Kessa exfoliation, followed by clay and a nourishing finish.

Begin with Moroccan Black Soap on warm, damp skin. Rinse, then exfoliate with the Kessa Glove. Follow with Ghassoul Clay if included in your ritual, rinse thoroughly, and finish with Argan Oil or Shea Butter.

For most skin, once a week is sufficient. Use gentle pressure and reduce the frequency if your skin feels sensitive. Do not exfoliate irritated, broken or freshly shaved skin.

Yes. Black Soap can be used alone as a deep-cleansing body treatment. The Kessa Glove adds the traditional exfoliation step when a more complete Hammam ritual is desired.

No. The Kessa Glove is designed for the body and is too intensive for facial skin. After use, rinse it thoroughly, squeeze out excess water without twisting, and hang it to dry completely in a ventilated place.